All of us at Flight Link are committed to providing you with a comfortable, reliable and enjoyable experience.
We will do our best to run according to our timetable but sometimes this may not be possible due to factors outside of our control. If this happens we will always try to find alternatives for you. Sometimes this may mean using a different route and/or a different type of transport. If this happens, we will notify you as soon as possible and if necessary, provide information on alternative arrangements for your trip.
If we have to cancel a service with less than 48 hours notice, we will always do our best to provide alternative transport. If we can’t do so, and you incur other travel costs to fulfill the same or equivalent journey, we will refund that cost to you, subject to a reasonable method of travel. Email us at [email protected]
and we will sort things out.
If we have to cancel a service with more than 48 hours notice and we are unable to provide an alternative service to you, we will issue a full refund or account credit automatically.
However, we will not be held liable for any loss, damage, inconvenience or additional costs you suffer as a result of such situations.