• Are a security or safety risk.
• Have a poor level of personal hygiene, making the environment unpleasant for others.
• Are intoxicated or are under the influence of drugs or other substances.
• Cause a nuisance or disturbance to other passengers or employees.

You will not be entitled to a refund if you are refused travel or asked to leave the vehicle for any of these reasons. If appropriate, we will seek legal redress to remedy the damage, loss, or injury caused by your actions.
If you break these rules we reserve the right to ban you from all Flight Link services.

CCTV
We have CCTV on our vehicles to keep people safe, prevent crime and improve our service. Most of the cameras only record video but those at the front of the vehicle may also record sound. Where relevant, this data may be passed on to the An Garda Siochana and prosecuting authorities to provide evidence in legal proceedings.

Our CCTV equipment and systems are operated in full accordance with the General Data Protection Regulations.

Bicycles
Unfortunately we cannot take bicycles on our services.

Luggage
Each passenger can bring two medium sized suitcases or rucksacks (no more than 20 Kgs). This luggage must be stored in the luggage lockers underneath the coach. Passengers should not open or close these luggage locker doors. Once the coach luggage lockers have been opened, passengers are responsible for the storing and removal of their own luggage. Luggage must be labelled and is carried at the owner’s risk.

There is no additional charge for a Golf Bag provided it is included in your Luggage Allowance

If we are unable to carry your luggage due to its size, weight, or dimensions, we will not be liable or responsible for any inconvenience this may cause.

You are responsible for any items you bring onboard and Flight Link will not be held liable or responsible for any loss or damage incurred.

Fragile items may be carried if they are securely packaged but we will not be responsible for any loss or damage to these items. Keep valuable items on you and do not leave them out of sight. If you are travelling with very expensive items then we strongly recommend that you have adequate insurance.

You can bring two pieces of luggage onboard but drivers may not be able to assist you with heavy items.

We reserve the right to refuse carriage of any item of luggage and final discretion is left to the driver.

Animals
We welcome guide dogs, hearing or assistance dogs accompanying registered disabled persons. Assistance dogs must be properly harnessed and under your direct control at all times. We do not carry other animals or pets.

Any animal that travels with you does so at your own risk. You will be solely responsible should the animal make a mess that requires additional cleaning, cause damage to the vehicle, or injure other passengers or employees. We may seek to claim costs as a result.

Animals are not permitted to travel on a seat. Instead, they should remain on the floor in front of your seat or on your lap. If your pet is too large to sit here, they may travel provided an additional child ticket is booked for them and they travel on the floor in front of the adjacent seat. They are not allowed to sit in the aisle.

Lost Property
If you find any property which someone else has left in a vehicle, please hand it to the driver.

If you leave something on a vehicle, please report it via email to [email protected] as soon as possible. Lost property will be held in one of our offices for one month unless it is a perishable, objectionable or illegal item (in which case it will be disposed of immediately).

Fares and Ticketing
You can buy tickets online anytime up until departure, except for pre-booked stops which must be booked a few minutes ahead. You'll see the exact pre-booking window when searching for a ticket. When boarding, you must show your ticket to the driver.

Alternatively, you can buy a ticket as you board, so long as we have space.

Children and Young People
Children under 13 can travel for free with a full fare paying adult.

Refunds, Cancellations and Changing Reservations
We do not offer refunds. You can amend your booking online for free up to three hours before your booked departure time. After this tickets cannot be changed or refunded.

Data Protection
Where we collect your personal data, we will store, process and safeguard that data in accordance with our Privacy Policy.

Complaints Handling
We try to handle complaints quickly and fairly. We aim to acknowledge your complaint within one business day and respond fully within two weeks. Where this is not possible, we’ll explain why and provide you with an alternative timeline.

Amendments
These Conditions of Carriage apply to all Flight Link services as of the date at the top of this page and replace all previous versions. They may be amended from time to time. A copy of any previous versions will be available on our website.

Legal Notice
These Conditions of Carriage apply to all services operated by Flight Link.